9. REFUND POLICY
9.1. Refunds are available within 14 days of purchase if:
- You have not actively used the Service, OR
- Service was significantly unavailable due to our fault
9.2. Refund requests: hello@hedyos.com. The refund itself is executed by Paddle, because Paddle holds the payment as the seller. You may also raise the request with Paddle directly; either way the 14-day window above applies.
9.3. Refunds are processed within 10 business days.
9.4. No refunds after 14 days or for significant Service use.
9.5. Statutory withdrawal rights, where they apply to you, are additional to this policy and are not limited by it.